Occasional billing errors are inevitable in all organisations, especially so in those with numerous customers. Most are fixed with minimal administration and inconvenience. But, sometimes the errors are large enough to significantly impact financial reporting systems, not just the billing files – at significant cost in terms of both time and money.
Our client, a logistics company with over 2.5 million customers, faced this type of situation. Large billing errors were rare – but, when they occurred, caused chaos to the billing and finance departments.
Requirement
The client came to the Information Factory and asked us to create a single, automated process for correcting billing errors that can be applied globally.
Solution
- Front-end web application though which Finance Controlling can correct errors without impacting reporting cycles.
- Adjustments are fed into relevant downstream applications.
- Automation of all manual processes.
- Significant improvement in data quality.
- All original data remains secure within the data warehouse environment.
Technical specifications
• Teradata
• Cognos Framework Manager
• Cognos Cube Designer (Dynamic Cubes)
• Cognos Transformer (Power Play Cubes)
• Cognos SDK (Automation of Maintenance Tasks)
• 1* G6 server 8cores 32bit 24GB RAM
• 2* G9 server 16cores 64bit 256GB RAM
• 3* Virtual server 8cores 64bit 32GB RAM
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